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Terms and Conditions

User Account

For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.

In accordance with Customs regulations customers must provide valid and accurate data. All consignee names, address and payers name should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide to ACI. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, ACI will not held responsible and will not offer any compensation in such cases.

ACI will always comply with the law, and we kindly remind users to do the same. As the importer customers are responsible to comply with all laws and regulations in their own countries. Please refer to our privacy policy for more information.

Ordering

Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur ACI cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Given the popularity and/or supply constraints of some of our products, ACI may have to limit the number of products available for purchase. ACI reserves the right to change quantities available for purchase at any time, even after you place an order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

Order Cancelation

Customers can cancel their order at any time prior to shipping; please contact shop@aciorg.org. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded.

Shipping and Delivery

Since the actual delivery of your order can be impacted by many events beyond ACI's control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. ACI cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

ACI provides information via banners on our site and through newsletters to customers, that provide details of shipping delays due to peak logistical seasons, and encourages customers to order in advance. We can therefore not be held responsible if a customer does not receive their order on time.

There may be occasions when ACI confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, ACI will contact customers and offer to cancel the order and refund the purchase cost in full.

We try to make the delivery process as simple as possible and we are able to send your order either to your home or to your work place. We can ship to PO Boxes via all shipping methods, except for expedited shipping methods, as signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.

Customers are responsible for providing complete and accurate shipping addresses. ACI cannot make changes to your shipping address once a package has been shipped, and ACI is not liable for packages lost due to incomplete or inaccurate addresses.

ACI cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customers sole responsibility to pay this fee, if any. Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.

All orders reported as "delivered" by shipping companies are considered delivered. ACI cannot be made liable of non-delivery in this case.

If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, ACI cannot be held liable if a package is returned.

Whatever the customer orders is what we ship. We cannot be held liable for the customer receiving the wrong item if they placed the wrong order.

Due to international trade embargos and sanctions currently in place, a limited number of countries are subject to limited shipping restrictions. These include: Iran, North Korea, Cuba, Syria and Sudan.

Exchange and Returns

All sales are final once your order has shipped. By default, refunds and returns are not available unless item(s) were incorrect or damaged due to direct fault upon our part. If you believe your order meets the conditions for return, please send an email to shop@aciorg.org.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. 

Prices

Prices and availability of items are subject to change without notice. The prices do not include V.A.T, import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.

Privacy Notice

Note: Newsletter subscription on the registration page is checked by default. ACI respects customer privacy. Please read about our privacy policy.

Customer Conduct

Although ACI will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.

Unacceptable behavior directed towards Customer Service staff or ACI may, for example, include any of the following:

Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.

Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.

Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund policy, time lines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.

Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.

Excessive number of complaints compared to the total purchase value history.

For such behavior, complainants may be advised and formally notified of the following:

Their language is considered offensive, abusive, threatening, and wholly unacceptable.

They must refrain from using such language, intimidation, and threats.

There will be no further exchange of correspondence on the matter if they persist with this behavior.

ACI reserves the right to no longer accept orders from the customer in the future without further notice.

Conditions of Use

Copyrights

All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by ACI and are protected by international copyright laws.

License and Site Access

ACI grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from ACI.

American Certification Institute Marketing Correspondence

Following initial registration, customers are added to our mailing list featuring exclusive deals, coupons and promotions. This allows our customers to take advantage of special discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.